Starlight Children's Foundation

Tech Support

This page provides answers to some common questions about the Wii Fun Center and Wii U Fun Center.

If you are experiencing an issue with either type of Fun Center, check out the troubleshooting sections. There are also how-to videos that demonstrate how to replace parts. We have also provided a parts list with pictures to assist with determining components that may need to be repaired or replaced.

Feel free to contact us if you have any questions.

Click the logo that matches your Fun Center for more information:

Wii Fun Center

Operation Manuals

Fun Center Manual Sharp TV Manual Pyle DVD Manual* Lynx DVD Manual*

* Contact us for a copy of these manuals


Wii Remotes and Nunchuks Using your DVD Player "Fatal Error" Message How to update your games

Wii Remotes and Nunchuks

Lights flash on Wii Remote, but will not stay on:

The Wii Remote is not synced with the Wii.
  • Make sure the pigtail on the Wii Remote is completely screwed into the controller repeater module.
  • To synchronize the Wii Remote, click here.

Erratic cursor or no cursor on the screen.

  • Make sure the Wii Remote is at least 3 feet away from the Fun Center.
  • Make sure the Fun Center is not near bright lights or in bright sunlight. Bright lights and the sun can obscure the infrared lights in the Sensor Bar.
  • Make sure the end of the Wii Remote is clean and not blocked.
  • Motion sensor is not working correctly (ex. Mario Kart steers left or right, but the Wii Remote is flat)
  • Try facing the Wii Remote button-side down and tapping it against the palm of your hand. You may need to give it several taps. If you continue to have problems with your Wii Remote, please contact us.

Connect/Disconnect Nunchuk message is displayed on the screen.

  • Turn the blue controller knob on the front of the Fun Center. Toggled to the left: Nunchuk is activated. Toggled to the right: Nunchuk is deactivated.
  • If the blue controller knob spins freely, please contact us.

Physical damage (frayed wire, cracked housing, damaged control stick).

  • If the Wii Remote or Nunchuk is physically damaged, please contact us for replacement.

Using your DVD Player

DVD player won't read discs

  • If you are receiving an error message when trying to play a disc, make sure the disc is undamaged and clean. If you need to clean the disc, use a soft cotton cloth damp with water. Wipe the disc using straight strokes, going from the inside of the disc out. Dry the disc using the same cloth and straight strokes moving from the inside out. Make sure the disc is completely dry before inserting it into the DVD player.

No Volume only for the DVD player

  • The DVD player has its own volume setting. Adjust the DVD player's volume with the DVD remote control.

"Fatal Error" Message

Make sure the circuit board is properly connected to the Wii.

1. Power OFF the Wii.

2. Make sure the multi-colored controller dongle cable set is connected to the circuit board and the Wii. Reconnect any component that has become disconnected. If you need help with this process, please contact us.

3. Inspect the controller dongle cable set for damage. If it's damaged it will need to be replaced. Please contact us.

4. If the controller dongle cable set cannot be connected to the Wii because its connector on the Wii has broken, the Wii will need to be repaired. Please contact us.

How to update your games

Please contact us to request an update for your games.

Wii U Fun Center


Missing Games Orange or Red Power Light on GamePad Nintendo Network ID Parental Controls Delete or Add a Game Delete a Mii Character Change System Language

Missing Games

All Games Are Missing

The hard drive stores all of the games for this Fun Center. If the power light on the hard drive is lit, then all of its cables are connected correctly and the console should be showing all its content. If the light is not on, do the following:
  1. Make sure the Fun Center is powered off.
  2. Use the Fun Center key to open both doors on the main cabinet.
  3. Via the left door, on the back of the Wii U Console – disconnect and reconnect the black USB cable on the right side.
  4. Via the right door, on the hard drive – disconnect and reconnect the USB cable and the AC adapter.
  5. Make sure each cable is fully seated.
  6. Power on the Wii U console and GamePad.

A pre-existing game is missing

The game may have been deleted, or the game tile may have been moved.
To find a game that has been moved, do the following:
  1. Use the R Button to scroll through the Wii U Menu pages to see if any folders have been created.
  2. Tap the folder to view what is inside.
  3. If the game you are looking for was placed inside, follow these steps to move it back to the Home Menu:
    1. Tap and hold the game icon to pick it up
    2. Drag the icon to the bottom of the screen where it says "Drag here to move outside current folder."
  4. If the game cannot be found, see section "Delete or Add a game"

Orange or Red Power Light on GamePad

The GamePad is powered via its tether cable, through the controller hub, the controller PCB and its AC adapter; it does not have a battery. When functioning properly, the battery light on the GamePad will turn blue when initially powered on, and then the light will turn off.

If a GamePad displays an orange or red battery light, this may seem like the battery needs to be recharged. Since the GamePad does not have a battery, this is actually an indication that the circuit board governing its power is not sending appropriate power to the GamePad.

Orange Battery Light:

If the GamePad Battery light is orange, the GamePad will still be functional and will not affect general play.

Red Battery Light:

If the GamePad Battery light is red, or even flashing red, the user will likely receive a message on the GamePad or TV screen asking to plug the GamePad into power.

Both of these scenarios will require replacing the circuit board to resolve the issue.

Contact Nintendo Starlight Fun Center Support for assistance.

Nintendo Network ID (NNID)

The Wii U console in your Fun Center unit is set up with a Nintendo Network ID (NNID). All of the games currently on your console are registered to this NNID. The NNID is protected by a password.

The password is being provided in the event that the NNID is not set as the default account or the password is no longer saved.

Nintendo strongly recommends that you do not provide this password to Fun Center unit users. If a user obtains this password, they could inadvertently make changes to the NNID account, which will render the Fun Center unit unable to operate as intended.

NNID Password: "funcenter14"

To save the password and set the profile as default, do the following:

  1. From the User Selection screen, tap the Mii Character to select the user to proceed to the Wii U Menu.
  2. If prompted for a password:
    1. Enter "funcenter14".
    2. Tap the check box next to Save Password.
    3. Tap OK to accept the password.
    4. Then tap OK again to proceed to the Wii U Menu
  3. From the Wii U Menu, tap the Mii Character in the upper left corner to access User Settings.
  4. Scroll down to settings and verify these two settings
    • Save Password? = Yes
    • Make this the default user? = Yes

Contact Nintendo Starlight Fun Center Support for assistance.

Parental Controls

Parental Controls settings are in place to prevent users from altering data on the console or accessing inappropriate content. These settings restrict the following:

  • Purchasing games from Nintendo eShop
  • Accessing the Internet
  • Playing inappropriate games
  • Deleting data
  • Interacting with other gamers online
  • Changing user settings

Nintendo strongly recommends that access to Parental Controls be restricted to healthcare facility personnel only. The PIN code is being provided so your facility can purchase new games from Nintendo eShop as well as manage data and System Settings.

Parental Control PIN: 1114

Contact Nintendo Starlight Fun Center Support for assistance.

Delete or Add a Game

If there is a game you no longer want available on the Fun Center, there is a process to delete the game. The game license is still registered to your console, so it can always be downloaded again for free.

Delete a game

  1. From the Wii U Menu, double-tap the Misc folder to open it.
    • By default it is on the right-most page of tiles, though a user may have moved it.
  2. Double tap the System Settings tile (wrench icon).
  3. Tap the second, light blue option at the bottom of the screen to access Data Management.
  4. You will be prompted to enter the Parental Control PIN, tap OK.
  5. Enter the PIN, and then tap OK.
  6. Tap Copy/Move/Delete Data.
  7. Tap USB Storage Device 1.
  8. Tap Select Items in the upper left corner of the screen.
  9. Scroll through the game list until you find the game you would like to delete, then tap the game to select it.
  10. Tap Delete in the upper right corner of the screen.
  11. Tap Delete again to confirm. Once Deleted, tap OK.

Add a game you already own

Note: You will need to be connected to the Internet, see section 2.6 in the Fun Center Operation Manual.

  1. From the Wii U Menu, double-tap the orange shopping bag at the bottom of the touch screen to open the Nintendo eShop.
  2. Tap My Menu.
  3. Scroll down and tap Your Downloads.
  4. Tap Downloaded Software.
  5. Scroll through the game list to find the title you want to download. If the game is not installed already, there will be a download option next to the title.
  6. Tap Download, and follow the prompts to begin the download.

Contact Nintendo Starlight Fun Center Support for assistance.

Delete a Mii Character

We hid Mii Maker in the Misc folder to keep it out of view for the typical user. It allows the user to create a Mii Character and give it any name; sometimes a mischievous child might name it something inappropriate. This may create a poor experience for another user, so it is best to delete these characters when you find them.

How to Delete a Mii Character:

  1. From the Wii U Menu, double-tap the Misc folder to open it.
  2. By default it is on the right-most page of tiles, though a user may have moved it.
  3. Double-tap the Mii Maker Icon and then tap Select Mii.
  4. Tap the Mii Character you want to delete and then tap Erase.
  5. Tap Erase again to confirm that you want to delete the character.
  6. Repeat steps 3 and 4 for each Mii Character you would like to delete.

Note: The Mii Character "Starry" was created by Nintendo to link to the User Profile. There must always be a Mii Character assigned to the User Profile, so you will not be able to delete all Mii Characters.

Contact Nintendo Starlight Fun Center Support for assistance.

Change System Language

The Parental Controls unfortunately don’t block complete access to the system settings. If a curious child found the system settings and had fun browsing around, they could potentially change the language on the console.

How to Change The Language to English

  1. From the Wii U Menu, double-tap the Misc folder to open it.
    • By default it is on the right-most page of tiles, though a user may have moved it.
  2. Tap the red icon at the bottom of the screen. Then tap the Console Information icon. Listed below is what it will say in the other three languages.
    • Spanish: "Información"
    • French: "Informations de la console"
    • Portuguese: "Informações do console"
  3. Tap the option with the book icon to access the list of languages
    • Spanish: "Idioma"
    • French: "Langue"
    • Portuguese: "Idioma"
  4. Tap English and the tap OK.

Contact Nintendo Starlight Fun Center Support for assistance.